Account & Data Deletion

Effective Date: May 2, 2026

This page explains how to request deletion of your IvyRouteOps account and the personal data associated with it. IvyRouteOps is operated by Ivy Group LLC.

How to Request Account Deletion

To request that your account and associated personal data be deleted, follow the steps below.

Step 1. Send an email to support@ivyrouteops.com from the email address linked to your IvyRouteOps account.

Step 2. Use the subject line: Account Deletion Request

Step 3. In the body of the email, include:

Your full name as it appears on your account
The organization (RSP) you are associated with, if applicable
Confirmation that you wish to delete your account and personal data

We will confirm receipt within 5 business days and complete the deletion request within 30 days, unless we are required to retain certain records for legal or compliance reasons (see "What Is Retained" below).

What Is Deleted

Upon a verified deletion request, we will delete the following from active systems:

Your name, email address, and phone number
Your driver profile, including driver ID, territory assignment, and vehicle assignment
Your availability submissions and personal preferences
Your authentication credentials (password hash, OAuth links)
Push-notification device tokens
Profile photos or other media you uploaded

What Is Retained

Some data may be retained after deletion of your account, as required by law or for legitimate business purposes:

Payroll & tax records: Retained for the period required by federal, state, and local law (typically up to 7 years).
Operational records: Schedule history, route assignments, and performance records may be retained in anonymized or aggregated form for business reporting.
Legal & compliance records: Information required to respond to legal claims, regulatory inquiries, or to enforce our terms.

Where retention is required, the data is restricted to authorized personnel and used only for the stated purpose.

Partial Data Deletion

If you would like to delete specific data without closing your account, you may include your request in the same email. We will review and respond on a case-by-case basis, subject to the retention rules above.

Drivers Invited by an RSP

If your account was created on your behalf by your employer or RSP manager, please also notify your manager that you are requesting deletion. Some operational records may remain accessible to your RSP for the duration of your employment relationship.

Contact

Ivy Group LLC (dba IvyRouteOps)
Email: support@ivyrouteops.com

For more information about how we handle your data, please review our Privacy Policy.